Terms & Conditions

This website and mobile application are operated by Towigo Mobility Pvt. Ltd. (“Towigo”, “Company”, “We”, “Us”, and “Our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, mobile applications, and related towing, recovery, and roadside assistance services (collectively, the “Services”).

By visiting our site, creating an account, booking a tow, or using our Services in any manner, you engage in our “Service” and agree to be bound by these Terms, including additional policies referenced herein such as our Privacy Policy. If you do not agree to these Terms, please do not use our Services.

These Terms apply to all users of the platform, including customers, drivers, fleet partners, crane operators, browsers, and contributors of content.

To use Towigo Services, you must:

• Be at least eighteen (18) years of age;
• Be fully able and competent to enter into a binding agreement under applicable law;
• Hold a valid driving licence when you are the driver or registered owner requesting towing for a motor vehicle;
• Comply with all applicable laws and regulations in India.

By using the Services, you represent and warrant that you meet the above requirements. Towigo may refuse or terminate access if eligibility requirements are not met.

You may access certain features only after creating an account and completing registration on our website or mobile application. Registration may require your name, contact details, valid mobile number, email address, vehicle registration number, vehicle make and model, and payment information.

For security, we may send a one-time password (OTP) to your registered mobile number during login or registration. You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.

You agree to:

• Provide accurate, current, and complete information during registration;
• Promptly update your information if it changes;
• Immediately notify Towigo of any unauthorised use of your account or security breach;
• Log out of your account at the end of each session on shared devices.

Towigo connects customers with verified towing partners for on-demand and scheduled assistance. Services may include, but are not limited to:

• Flatbed towing — for non-drivable or luxury vehicles requiring full-load transport;
• Lift / hook towing — for standard breakdown and immobilised vehicles;
• Two-wheeler towing — for motorcycles and scooters;
• Heavy & crane recovery — for commercial vehicles, buses, and accident recovery;
• Accident recovery — extraction and transport following collisions or off-road incidents;
• Breakdown towing — when a vehicle cannot be repaired on the spot.

Service availability, response times, and pricing depend on your location, vehicle type, traffic, weather, partner availability, and applicable plan or fare rules.Towigo acts as a technology platform facilitating bookings between customers and independent service providers unless expressly stated otherwise.

Where on-spot repair or minor assistance is offered, labour and conveyance may be included as per your plan or booking. Cost of spare parts, fuel, duplicate keys, clearance documents, or third-party services shall be borne by the customer unless explicitly covered.

Towing distance included in a plan or quoted fare is measured from the incident location to the drop location. Additional kilometres beyond the included limit shall be charged at applicable market rates communicated before or at the time of service.

Towing and recovery services are generally provided when a vehicle has broken down or is immobilised on the road. Requests arising solely at a residential or commercial doorstep without a breakdown context may not be eligible unless permitted under your plan or confirmed by Towigo.

General service conditions include:

• Services are not available where the driver is under the influence of alcohol, drugs, or narcotics; under 18 years of age; without a valid driving licence; participating in unlawful activity; carrying excess passengers or load; or otherwise in violation of law;
• Towigo will endeavour to provide timely assistance but is not responsible for delays caused by traffic, roadblocks, route diversions, force majeure, natural calamities, partner unavailability, or events beyond reasonable control;
• You must provide accurate pickup location, vehicle details, and contact information. Incorrect details may result in delays, cancellation fees, or failed service;
• You are responsible for arranging necessary police clearance, insurance, RTO, or authority permissions where required for towing or recovery;
• Live location data may be collected when you use the app to request a service, to facilitate dispatch, routing, and trip tracking.

Towigo reserves the right to modify, suspend, or discontinue any service, feature, or pricing with reasonable notice where practicable.

For on-demand towing bookings, applicable charges must be paid through payment methods specified in the application or website, including UPI, cards, wallets, or other supported gateways. Advance token or minimum booking amounts may apply for certain service categories.

Subscription or membership plans, where offered, are generally payable in advance at the time of purchase. Plan-specific inclusions, validity, cooling-off periods, and incident limits are disclosed at the time of subscription and form part of these Terms.

Prices displayed are inclusive of applicable taxes unless stated otherwise. Surge pricing, night charges, long-distance fees, waiting charges, or crane mobilisation fees may apply based on real-time conditions and will be communicated before confirmation where possible.

On-demand service cancellation

You may cancel a booking before a driver or tow partner is dispatched without charge, subject to app workflow. If you cancel after a partner has been assigned, is en route, or has reached the location, a cancellation or convenience fee may apply (typically between INR 250 and INR 500, or as shown in the app for your booking).

Subscription plans

Subscription plans may be cancelled to prevent future renewal. Once activated, subscription fees are generally non-refundable except where required by law or expressly stated in plan terms. Plans not yet activated may be eligible for refund review within seven (7) working days, subject to verification.

Failed or incomplete service

If a service could not be completed due to factors attributable to Towigo or its assigned partner, you may raise a support request at help@towigo.in. Refunds or credits, if approved, will be processed to the original payment method within seven (7) to ten (10) working days.

In addition to other restrictions in these Terms, you agree not to:

• Use the Services for any unlawful purpose or to solicit unlawful acts;
• Submit false, misleading, or fraudulent booking or vehicle information;
• Harass, abuse, threaten, or discriminate against drivers, partners, or staff;
• Upload viruses, malicious code, or attempt to interfere with platform security;
• Reverse-engineer, scrape, crawl, or misuse platform data, APIs, or AI features;
• Impersonate another person or misrepresent vehicle ownership or authority;
• Use the Services in a manner that could damage, disable, or overburden our systems.

The Services are provided on an “as is” and “as available” basis. Towigo does not guarantee uninterrupted, timely, secure, or error-free operation, nor exact arrival times in all circumstances.

To the fullest extent permitted by law, Towigo, its directors, officers, employees, affiliates, agents, and licensors shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages — including loss of profits, data, vehicle damage, or personal injury — arising from your use of the Services, acts of independent partners, or reliance on estimates, ETAs, or AI-assisted features.

Towigo shall not be held responsible for damage occurring during towing, recovery, or roadside assistance where such risk is inherent to the service, except where caused by proven gross negligence of Towigo or its directly employed personnel. Independent partners remain responsible for services they perform subject to applicable law and partner agreements.

All content on the Towigo platform — including logos, text, graphics, software, AI models, and design — is owned by or licensed to Towigo Mobility Pvt. Ltd. You may not copy, reproduce, distribute, or create derivative works without prior written consent.

You grant Towigo a limited licence to use feedback, ratings, and service-related content you submit for operating and improving the Services.

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect personal information including location, device identifiers, and payment data.

We may use cookies and similar technologies on our website to recognise your device, improve performance, and analyse usage. You can manage cookie preferences through your browser settings; blocking cookies may limit certain features.

These Terms are governed by the laws of India. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction over disputes arising from or relating to these Terms or the Services, subject to applicable consumer protection laws.

Before initiating formal proceedings, you agree to contact us at help@towigo.in to attempt good-faith resolution.

We may update these Terms from time to time. Changes take effect when published on this page with an updated “Last updated” date. Material changes may be communicated through the app, email, or prominent notice on our website. Continued use of the Services after updates constitutes acceptance of the revised Terms.

Questions about these Terms should be sent to:

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