Careful recovery after a collision
Accident recovery and towing
After a collision your first priority is people: move to safety, call the police and an ambulance if anyone is hurt. Once everyone is safe, the vehicle still has to be moved from the road, and moving a damaged vehicle the wrong way can add to the damage.
Towigo books a recovery vehicle in about a minute, shows the fare before you confirm and gives you the trip details you may need for your insurance claim.
- Careful handling of damaged vehicles
- Trip details for insurance
- Fare shown upfront
- Live driver tracking
When to choose accident recovery
Cars that cannot be driven
Damaged steering, suspension or wheels mean the car should be carried on a flatbed, not driven or towed on its wheels.
Vehicles blocking the road
A quick, safe recovery clears the carriageway and reduces the risk of a second accident.
Heavy vehicles
Trucks and buses need heavy-duty recovery equipment, sometimes a crane.
Vehicles that must be moved for inspection
Moving the vehicle to a workshop or a yard where the insurer's surveyor can examine it.
How accident recovery works with Towigo
- 1
Make everyone safe first
Move people away from traffic, switch on hazard lights and call the police or an ambulance if needed.
- 2
Book the recovery
Enter the location and describe the damage. See the fare and confirm with a small token online.
- 3
The vehicle arrives
A verified driver is assigned and you can follow the vehicle live.
- 4
Recover and document
The vehicle is secured and moved to your drop point, and the booking holds the trip details for your claim. You pay the balance by cash or UPI at the drop.
Have this ready when you book
The more we know, the better the truck we send.
- Your exact location, with the road name or kilometre marker on a highway.
- The type of vehicle and how badly it is damaged: does it roll, steer, leak?
- Whether the vehicle is blocking the road.
- The drop point: a workshop, a service centre or a yard.
- Your insurer's name and policy number, if you have them to hand, for your own records.
What sets the fare
You see the fare, with every charge listed, before you confirm. These are the things that move it.
Type of recovery
A vehicle that must be winched or lifted needs more work than one that can roll onto a flatbed.
Vehicle size
Trucks and buses need heavy equipment.
Distance
The fare grows with the distance, counted both ways because the truck returns.
Tolls and time of day
Tolls are passed through, and some hours or areas carry an adjustment. All of it is shown before you confirm.
The full picture is on how a tow is priced.
Mistakes to avoid
- Moving the vehicle before the police have seen the scene, if the police need it left in place.
- Towing a car with damaged steering or suspension on its own wheels.
- Not photographing the scene and the damage before the vehicle is moved.
Accident recovery: questions
What should I do first after an accident?
Make sure everyone is safe, move away from traffic, switch on hazard lights and call the police or an ambulance if anyone is hurt. Then book the recovery.
Do I get paperwork for my insurance claim?
Your booking holds the trip details, such as the route and the times, which you may need for your claim. Your insurer will tell you what else it needs.
Can you recover a vehicle from a ditch or the side of a highway?
Yes. Crane and heavy recovery are available. Share your exact location and describe the situation when you book.
Where we offer accident recovery
Available in every city we serve. These are the cities where it is called out most.
Need accident recovery now?
Book in about a minute, see the fare first and follow the driver live. Or call us any time, day or night.