Introduction
This Privacy Policy (“Policy”) describes how Towigo Mobility Pvt. Ltd. (“Towigo”, “Company”, “We”, “Us”, and “Our”) collects, uses, discloses, and protects your information when you use our website, mobile applications, and related towing and roadside assistance services. The terms “You” and “Your” refer to the customer, driver, partner, or visitor using our platform.
This Policy is framed in accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, along with applicable rules thereunder.
- The type of information you may share with Towigo, or that we collect from you;
- The purpose of collection and use of such information;
- Our practices relating to storage, transfer, disclosure, and protection of your information.
This Policy forms an integral part of our Terms & Conditions. By accessing or using our platform, you agree to this Policy. If you do not agree, please do not use our services.
Types of user information
Personal information may include, but is not limited to:
- Name, email address, mailing address, and phone number;
- Vehicle registration number, make, model, and breakdown or service details;
- Pickup and drop location data;
- Financial information such as payment method details processed through secure payment partners;
- One-time passwords (OTP) sent to your registered mobile number for security;
- Internet protocol (IP) address, device identifiers, and other sensitive personal data or information as defined under applicable law.
Non-personal information may include browser type, operating system, app usage patterns, approximate or real-time location (where permission is granted), referral source, session duration, and page navigation paths. We may request permission for location, camera, notifications, and file access where required to deliver towing services.
Modes of collection
We may collect information:
- Directly from you when you register, book a tow, or contact support;
- Automatically when you use our website or mobile application;
- From third parties such as payment gateways, map providers, verification partners, or fleet operators, where permitted by law.
Information you provide voluntarily through email, feedback forms, phone calls, or support chats may be used to respond to your requests and improve our services.
Purpose of collection and usage
We may use your information to:
- Process and fulfil towing, recovery, and roadside assistance bookings;
- Match you with nearby drivers and display live trip tracking;
- Process payments, invoices, refunds, and customer support requests;
- Verify identity, prevent fraud, and maintain platform security;
- Improve our products, routing, pricing, and service quality;
- Send service updates, booking notifications, and promotional communications where permitted;
- Comply with legal, regulatory, tax, and law-enforcement obligations.
Disclosure and retention
Towigo does not sell your personal information. We may share information with:
- Service providers such as payment processors, cloud hosting, analytics, SMS/email gateways, and map providers, solely to operate our services;
- Drivers and partners assigned to your booking, to the extent necessary to complete the service;
- Business transfers in connection with a merger, acquisition, reorganisation, or asset sale, subject to continued protection of your data;
- Government authorities when required by law, court order, or regulatory request.
We retain personal data for as long as needed to provide services, resolve disputes, enforce agreements, and meet legal requirements. Retention periods may vary based on account status, transaction history, and applicable law.
Information security
We use industry-standard safeguards, including encryption (SSL/TLS) for data in transit and access controls for systems storing personal information. Only authorised personnel and processors with a legitimate need may access your data.
Official communications from Towigo will come from verified channels such as help@towigo.in and our registered support numbers. Please exercise caution with unsolicited messages claiming to represent Towigo.
Personal data accuracy and protection
You may update certain account information through the app or by contacting support. If you believe any information we hold is inaccurate, please notify us and we will take reasonable steps to correct it.
Information we collect is processed in India and governed by applicable Indian data protection laws. By using our platform, you consent to such processing and storage.
Your discretion and opt-out
You may withdraw consent for optional processing where applicable. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
To opt out of marketing communications, use the unsubscribe link in emails or contact us at help@towigo.in. You may also request account deletion subject to legal retention requirements.
Amendments
We may update this Policy from time to time. Changes take effect when published on this page. Material changes may be communicated through the app, email, or prominent notice on our website. Continued use of our services after updates constitutes acceptance of the revised Policy.
Governing law
Our platform is intended for users in India and is governed by the laws of India. By providing personal information through our services, you confirm that you meet applicable legal requirements to use the platform.
Corporate social responsibility
Towigo is committed to ethical labour practices, road safety, environmental responsibility, and fair treatment of drivers, partners, and customers. We expect our partner network to comply with applicable laws, safety standards, and non-discrimination principles.
- Zero tolerance for child labour, forced labour, and corruption;
- Respect for privacy, health, and safety across our operations;
- Responsible data handling and secure digital infrastructure;
- Efforts to optimise routing and reduce unnecessary fuel consumption.
Grievance officer
For questions about this Policy or how your data is processed, contact our Grievance Officer:
Need help with a booking? Visit our FAQ or book a tow.