Refund Policy

This Refund Policy explains when refunds, credits, or cancellations apply to services booked through Towigo Mobility Pvt. Ltd. (“Towigo”). It forms part of our Terms & Conditions.

Free cancellation: You may cancel before a driver or tow partner is dispatched without charge, subject to the in-app cancellation window.

Cancellation fee: If you cancel after a partner is assigned, en route, or has reached the pickup location, a convenience fee (typically INR 250–500, or as shown in the app) may apply and is non-refundable.

Advance / token payments: Token amounts collected to confirm a booking may be adjusted against the final fare or forfeited on late cancellation as disclosed at checkout.

Subscription fees are generally payable in advance. Once a plan is activated, fees are non-refundable except where required by law or expressly stated in plan-specific terms.

Plans purchased but not yet activated may be eligible for a refund review within seven (7) working days, subject to verification and payment gateway timelines.

Cooling-off periods, incident caps, and service inclusions are disclosed at purchase and govern eligibility for plan benefits.

If a service could not be completed due to factors attributable to Towigo or its assigned partner (e.g., partner no-show confirmed by support, duplicate charge, or technical billing error), you may request a refund or credit by contacting support within fourteen (14) days of the incident.

Refunds are generally not provided when:

• Incorrect pickup location or vehicle details were provided by the customer;
• Service was refused due to safety, legal, or policy violations;
• Delays were caused by force majeure or events beyond reasonable control;
• Third-party costs (fuel, spare parts, clearance fees) were incurred at customer request.

Approved refunds are processed to the original payment method within seven (7) to ten (10) working days. Bank or wallet processing times may vary. Credits may be issued to yourTowigo wallet where available and disclosed at the time of approval.

To request a refund, email help@towigo.in with your booking ID, payment reference, and a brief description of the issue.

Please contact us before initiating a chargeback with your bank. We will investigate promptly and work to resolve legitimate disputes. Unfounded chargebacks may result in account suspension.

Refund enquiries: help@towigo.in · 1800-200-8080 · Contact form